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FSM is an augment reality based field service application designed for the field technicians to facilitate two-way communication in video or audio format, get AR interpretation on their devices, and makes the real-time communication with the Subject Matter Experts (SMEs) situated in remote areas.
The directives received by field technician from SME are on the basis of his device’s field of view. Using FSM the field technicians can easily collaborate with their machines. As and when technicians will pass by the machine they will get a detailed status of the equipment showing its pressures, temperature, etc.
FSM assists SME in efficient delivery of real time instructions to the technicians by adding 3D graphics and footnotes to the technicians AR headsets or tablet. This helps the SMEs easily transfer or share the information with the technician irrespective of his location.
Communication at remote location
At the time of need and advice, AR FSM bridges the gap of real time communication between operation staff and SME situated in a remote area.
Adapting SCADA system
Using the voice command the field service engineer can put in the serial number of the equipment to get insights about it and put in work orders.
Insights to equipments real time data
On basis of the voice command given by the user the field service engineer can get the details of the real time data of the equipment.
Insights to the procedures
From availing data relating to work orders to the information from the back end system, the technician can access all the information at real time.
Equipment Tracker
Field engineer gets the assistance in tracking the machineries that require work and maintenance out of the numerous equipments installed at the plant.
Easy access to previous records
Without any loss of time and efforts, the field technician can easily avail the all the previous records of the equipment on his AR headset.
Train Field Engineers
Simulating the hazardous conditions through AR, field technicians can be trained for such conditions without risking their lives.
Observe product assembly process
3D vision to the products assembly and disassembly process can help the field technicians observe the defected parts that need to be repaired.
Insights to the object information
Scanning the bar code of the object, the field technicians can identify and avail the information about the object in their AR headsets.
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