Be assured that at Miracle Group we value the relations we have with our clients. Customer service and quality assurance (QA) are a matter of utmost importance to us, therefore, we have reliable and transparent methods in place to ensure our clients are satisfied and their requirements are met.
In practice, QA defines the method through which all product specifications are met and operate sufficiently. Whilst the entire team of developers are responsible for ensuring this, at Miracle Group accountability lies with our agile team leader: the Scrum Master. Generally this individual’s role is to manage the overall progress of the project and maintain perfect communication with the client. This ensures that all product requirements are met, deadlines are kept, and our high standard for product quality is ensured.
We anticipate and take control of many issues in the design process which could potentially cause delay or miscommunication. For instance, we ensure our Scrum Masters speak perfect English in order to maintain a very high level of communication and rapport with our clients. We also mentor our employees to ensure they don’t have unresolved issues and that they’re on track with their workload. The very same commitment and loyalty is to dedicated to every stage of our development, from design to deployment.
Expenses from the most recent iteration (maximum two weeks) are waived in the case that a client
shows dissatisfaction with deliverables. Our company will be notified within one week.