Offshore service development: Useful tips to fight attrition in the outsourcing sector
Attrition seems to be the new, worrying trend in the outsourcing sector that is challenging offshore service developers in India. The so called “talent wars” are fought between service development providers and an overall salary increase is the widespread consequence. But what to do if you staff is starting to leave your company for a better position? This blog entry provides service development companies with useful tips on how to prevent attrition.
In case the first team members already handed in their letters of resignation, the first and most significant measure is to conduct a root-cause analysis. It is of great significance to know the roots of the problematic in order to avoid eventual mistakes in the future. In case employees decide to resign anyways, the HR department should conduct an exit interview to find reasons for the termination.
The next crucial thing to do is keeping remaining employees from searching for other career options by giving incentives, better career path options and creating a better work culture in-house. This might even require improving the management that is responsible to create an optimal working atmosphere for the entire team.
In the long-run, offshore service providers should analyze their measures implemented to fight attrition in order to improve their effectiveness. Sometimes new causes for attrition might come up and get also be detected with help of continuous analysis.
In a nutshell, the most important factor that keeps employees happy is motivation. Working in a team, in which every individual is recognized and rewarded is a key factor of a good working culture. In this regard, developing individual members and giving them the chance to grow rather than bossing them is one important task every management has to realize.