After a flurry of work into some exciting and upcoming developments that are about to be launched we are back again. Enough about that though, that can all wait for the press for you to see elsewhere.
You won’t find us putting in Miracle’s upcoming news in our blog. This can be suicide for a company’s brand, transforming it into a faceless corporation. Let’s face it nobody is as excited about your new up and coming “state-of-the-art”, “revolutionary”, “groundbreaking” product/service as you are. So relax a bit with the sell, sell, sell mode that you are so good at and show your blog readers that you are a few human beings that make up your proficient company.
Blogs are a communication tool that builds brand awareness and nurtures a sense of engagement and not a medium to waffle on about your company; this will only make your customers turn away from you. This distinction needs to be made. Don’t follow the hype and “experts” that have made claims that “the press release is dead” and that they have made way for blogs. Blogs are becoming increasingly important, but they should hold a different communication strategy to the public then that of the press release.
The traditional Press release does need to altered, that much is true. The press release is still vital for company to get in front of the media, it just need to written with smarts so that it can be found through press release optimization and to grab the attention of journalists who see hundreds of press releases per day.
So many get this wrong and end up writing their press release so its looks and sounds like an advertisement. Be weary of this of doing this, the journalist could not care less about the product you sell, the amazing customer service. Instead there are a set of guidelines that should be followed to develop a press release that will be found, grab the attention of discerning journalists.




What to do when people are talking about your brand on the web
Friday, October 23rd, 2009A brand’s online persona is the first impression for potential leads or clients, which counts for a lot in cyber space. Study after study demonstrates that web surfers have notoriously short attention spans. Failure to capture someone’s attention, or worse, if pegged with a negative association off the bat, odds are you won’t get a second chance to make your case. For this reason it is vital that you keep a positive online reputation intact.
The first step is to monitor your brand all over the internet. Make sure you find out about everything that is being said about your brand. First things first, you need to monitor all the keywords that are associated with your brand. This can be your brands, products, brand abbreviations, company director, public relations officer, also common misspelling of all of these variables.
Second step is to monitor your online reputation on a wide range of two-way internet mediums. This will be social networks, blogs, groups, forums, social media sites, consumer websites, and maybe most importantly on SERP’s. Use to RSS feeds to track these comment mediums with ease.
The most important step and technique is how to react to the negative comments. This can be described as damage control. The truth is that there will many different circumstances and not all negative comments will be the same.
There are the “trolls” and the “rager”, usually focused on degrading others, ranting, making jokes etc. These types of comments do not deserve a response, but mediums that host them should be monitored for information. Responding to specific comments could potentially exposure the comments more. Consumers hate being overly marketed to and a very aware of the marketing and PR practices that companies try to implement. Stay away from exposing your brand as being overly concerned with laughable comments it can only make your brand look worse in the eyes of consumers.
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Tags: brand comments, Brand Management, brands, Customer Relationship Management, online brand management, online reputation management, online strategies
Posted in Brand Management, Brand reputation management, Internet Marketing, Social Media Optimization | 3 Comments »